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Family Support Network

Working together to support families.

Individual & Family Support Services
Individual & Family Support Services

Family Support Network

Partnerships that deliver targeted and earlier support services to families with complex needs.

As the lead agency of the Fremantle-Rockingham Family Support Network; we provide integrated and coordinated secondary support for vulnerable families so they can keep their children safely at home.

We provide assessments to identify family needs and provide support through two streams of service:
  1. An Assessment and Coordination (A&C) service accepting referrals from families themselves and other agencies. This involves assessing a family’s needs and either coordinating a range of services to work with the family or linking the family with a Partner Agency to provide case management support. If a service is not immediately available following assessment, families are actively supported, whilst waiting to receive the service. 
  2. An Intensive Case Management (ICM) service accepting referrals exclusively from the Department of Communities. This service is particularly for families requiring intensive support to achieve their case plan goals and to keep their children safely at home. ICM stream of service prioritises Aboriginal families and children.
Families who require support services can often find it difficult to navigate the service system or are reluctant to engage with services. The Family Support Network supports families by identifying risks and appropriate intervention for families, early in the development of a problem and subsequently linking them in with appropriate service providers or Partner Agencies.

What are the benefits of the Family Support Network?

Services provided through the Family Support Network are aimed at children, young people and families living in complex circumstances to: 
  • Prevent child abuse and neglect; 
  • Prevent family problems from worsening; and 
  • Prevent placements of children in out-of-home care wherever possible.

Who can the Family Support Network help?

​The Family Support Network provides integrated and coordinated family support services to individuals and families experiencing multiple and complex situations, such as:
  • Mental Health;
  • Family and domestic violence;
  • Drug and alcohol misuse;
  • Homelessness or risk of becoming homeless;
  • Family conflict; and
  • Parenting difficulties.

Where is the Family Support Network Located?

The Family Support Network is based in Success and Rockingham but we also support families living in the local government areas of Fremantle, Melville, Cockburn and Kwinana. For more details and hours of operation, please click here.

How can you access the Family Support Network?

To access the Family Support Network please contact us on 1300 951 190, send an email to, ask another service provider to contact us on your behalf or complete the referral form.


Western Australian Family Support Networks are funded by the Government of Western Australia, Department of Communities.