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FAQ About Tuart House

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Q1. What is a Tuart House?

A1. Tuart House is a crisis accommodation service for women and children escaping family and domestic violence, who are unable to remain within their own homes due to risk of being harmed.

Q2 Can I bring a pet?

A2. Unfortunately Tuart House does not allow pets, however staff can support you with making a referral to the RSPCA’s Pets in Crisis program.

Q3 What should I bring to Tuart House

A3.  Any important documents e.g. birth certificates for you and your children – immunisation records – legal paperwork – Department of Housing paperwork – Centrelink details - bank information and cards - medication – clothing
(If you are unable to bring any or all of these things, staff can support you in obtaining any documentation).

Q4 Is there storage for my belongings?

A4. There is room for small personal belongings in your room, but Tuart House is unable to store furniture or household goods.

Q5 Can I get help without staying at Tuart House?

A5. Yes – Tuart House can offer you support over the phone through our Partnerships for Family Safety program.