Our Emergency Assistance Program (Emergency Relief) provides a safety net for people who are experiencing immediate or imminent financial hardship.
This includes people whose financial circumstances have changed as a result of COVID-19.
Individuals and families experiencing financial difficulties, who have limited means or resources to help them alleviate their financial crisis, may be able to access emergency assistance to help with basic necessities.
What are the benefits of the Emergency Assistance Program?
Our Emergency Assistance Program aims to assist individuals and families experiencing financial hardship through the provision of immediate financial and/or material support which may include:
- Basic necessities including pharmaceuticals and toiletries
In addition, our staff can provide information on, and referrals to, other services and organisations to assist individuals and families in other areas such as financial counselling, employment, family and domestic violence and parenting.
If you would like more information about the services provided by Communicare please return to our homepage or click here.
Who is the Emergency Assistance Program for?
Individuals and families living within Western Australia who are experiencing financial hardship may be eligible for Emergency Assistance where:
- The crisis can be verified as genuine (e.g. evidence of an unpaid or upcoming bill).
- The individual does not have the financial means to meet basic expenses.
- The crisis will result in immediate or imminent hardship for the individual/family.
- The debt cannot be re-negotiated.
- All alternative sources of assistance are exhausted (financial and non-financial).
- The individual has not received emergency assistance from Communicare more than three times in the financial year.
How Can the Emergency Assistance Program be Accessed?
Due to the high demand for this service, appointments are necessary.
Our Emergency Assistance Appointment Line is open from 9am to 11am, Monday to Friday, excluding public holidays.
To make an appointment, please call (08) 6370 1000.
For emergency assistance outside of these hours, please visit the ER Connect Emergency Services Directory website at www.erconnect.org.au . This website contains information on a range of organisations and services who provide emergency assistance.
How is the Emergency Assistance Program Delivered?
People must provide proof of their identity through a 100-point ID check prior to their appointment.
To ensure the safety of every person accessing our Emergency Assistance Program and Communicare staff all appointments for emergency relief are now being conducted via video conferencing platforms such as Zoom and WhatsApp.
People who are eligible for assistance will receive it as an electronic voucher sent to their email or phone.
If you do not have access to this technology, please advise our staff member when you call the Emergency Assistance Appointment Line so that an alternative arrangement can be made.
Our Emergency Assistance Program is funded by the Australian Government Department of Social Services.