Last month, program coordinator of Men's Support Services Zoe Tierney and Social Impact partner Siobhan Lee joined other Australian and New Zealand service providers in attendance of the inaugural Unique Outcomes Star Conference.
Held at the Abbotsford Abbey in Melbourne, the event aimed to deliver evidence based strategies to assist service providers and program delivers in effectively implement and measure the social outcmes of their programs.
Siobhan said the groups shared a lot of fresh ideas amongst each other which helped facilitate valuable conversations on how to continuously refine and improve services offered to our clients, whilst ensuring their priorities are at the forefront.
Some suggestions included but weren't not limited to, embedding initiatives into CRM systems and conducting interviews on the phone when not being able to reach clients in the office.
There were 16 different presentations and workshops on offer which were grouped into the following components:
- Stream for licenced trainers including insights from neuroscience
- Stream for implementation including a presentation from a New Zealand organisation who used data from Indigenous groups across their 17 different women's refuges
- Practice stream including a presentation from Ruah WA on how the Outcome Star helped create an interagency language
"It was unique because so many different agencies could come together to discuss and learn, everyone was willing to share their experiences and we got first hand insight on how much work and academic rigour goes into developing each Star," Siobhan said.
Overall the day was a huge success, with the introduction of new contacts both nationally and internationally who all face similar client support needs as we do.
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