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Providing immediate assistance to people going through financial hardship

Communicare’s Emergency Assistance program helps individuals and families experiencing financial hardship through the provision of vouchers. Our staff can also provide support, information, and referrals to other services.

Individuals and families living within Western Australia who are experiencing financial hardship may be eligible for Emergency Assistance where:

  • The crisis can be verified as genuine (e.g., evidence of an unpaid or upcoming bill).
  • The individual does not have the financial means to meet basic expenses.
  • The crisis will result in immediate or imminent hardship for the individual/family.
  • The debt cannot be re-negotiated.
  • All alternative sources of assistance are exhausted (financial and non-financial).
  • The individual has not received emergency assistance from Communicare more than three times in the financial year.

Emergency Assistance involves a phone appointment to assess eligibility. You will be asked to provide 100 points of ID. We ask for ID and Centrelink Income and Asset Statement. Those who are eligible for help will receive assistance through an electronic voucher sent to their email or phone. If you do not have access to this technology, tell our staff and they can make other arrangements.

We also offer a range of other programs that may be able to help you if you are experiencing hardship. Communicare offers programs for financial counselling, employment services, family and domestic violence services, and parenting.

Next Steps

Emergency Assistance is available across Western Australia. Due to the high demand for this service, appointments are necessary. All appointments are conducted over the phone. Our appointment line is open from 9am to 11am, Monday, Wednesday, Friday, excluding public holidays.

To make an appointment, please call (08) 6370 1000.

For emergency assistance outside of these hours, please visit the WA Connect Emergency Services Directory website at This website contains information on a range of organisations who provide emergency assistance.

Financial Assistance

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